霖 Part of Lummy 迷

A customer in the age of around 40-50 yrs came in and requested for a repair service to his iPod mini battery. His iPod was out of warranty, so i told him that he had to pay RM 500++ to repair it and it takes more than 2 weeks to get back his iPod. He wanna know the reason of high repair fees and i explain that Apple is going to replace a new piece instead of repairing battery. He said he knew it but he just wanna know why is it so expensive and take so long time.

I explained:" it take time to send to service center and contact with Apple and they will send a new piece in."
Customer :" yes , yes i know but when the time i repair it in Singapore is around RM300 and it take 1 week only."
I explained:" we have to send to service center and they will contact Apple then Apple ship the new piece to Malaysia."
Customer:" no, no , i fixed it in Jakarta also around RM300 and takes 1 week."

When he said this , i already suspect that he was trying to criticise own service. If he had repair twice which mean it cost him RM600++. Why dont he get a new piece? or Why he still wanna fix it? i was so lazy to explained.

I say:" this is Malaysia way to do things."
Customer :" no, no , you guys must find out why is this happening."
I say:" the Apple Malaysia person told us this way then i explained to you lor, Malaysia dont have Apple Center so everything need to be import."
Customer :" no, no, you have to find out why, or maybe you are unwillingly to receive my iPod."

He keep on repeating the same question for 3 times and i explained 3 times.

I say:" Sir , if you wanna think like that i cant do anything maybe you have to travel to Singapore"

Then he went away, i wasnt so piss but i really think that if an item start to have problem , means it wont last long edi, why still wanna repair for 2 times? A mp3 player which work for 2yrs ++ is quite good edi lor. what he expect?